We do not reserve individual seats on a bus. When you reserve a trip, you are booking the entire bus.

To ensure charter bus availability, it’s best to book your motor coach as early as possible. This will guarantee you a lower rate and secure flexibility in choosing a date.

After you complete your reservation with BUS RESERVE®, you will receive your Service Agreement via email or fax. This contains your reservation/confirmation number and a complete itinerary of your trip based on the information you provided. We will also, include a credit card authorization form. With this you can submit a deposit of 25% to secure your reservation and the remaining balance must be paid 4 weeks prior to departure.

Neither alcohol, nor smoking is permitted on any of the BUS RESERVE® motor coaches.

BUS RESERVE® reserves the right to refuse charter bus transportation to any individual under the influence of alcohol or drugs, and that may become disruptive during the trip. Additionally, if the driver feels threatened in any way, by a passenger, he/she has the right to stop the vehicle until the matter is resolved.

We do not permit food or drinks on the bus. Please ask your driver about the rules of their particular motor coach. All coolers must be kept in the storage compartment under the bus. As a safety precaution, coolers cannot be kept in the aisle.

Chartering party is responsible for forwarding a detailed itinerary 2 weeks prior to departure date. Additional charges may apply if the itinerary differs from the original service request. Changes in the service agreement without written consent by BUS RESERVE® may result in additional charges billed to the chartering party. Delays in departure return time from the destination in excess of 30 minutes may be billed additionally to the chartering party.

Chartering party is responsible for parking fees. They are not included in the rate of the trip unless otherwise noted in Service Agreement.

The cost of repairing damage to the vehicle resulting from acts of individuals in the charter party shall be charged to the charter party.

BUS RESERVE® welcomes your business and understands there are situations when you may need to cancel or reschedule your trip.

Prior to 30 days, BUS RESERVE® will refund your full payment/deposit. Cancellations from: 30-8 days is subject to a 25% cancellation fee.

For cancellations 7 days or less, chartering party will forfeit full amount of the trip.

Drivers are permitted 10 hours of driving time and 15 hours of on duty status within each 24 hour period. This is in compliance with Department of Transportation hours of service rules and regulations. If you require a reservation that entails driving long distances without stopping, an option of a second driver is available. Please contact a customer care specialist at 1-888-342-5228.

For an overnight trip, the customer is responsible to provide the driver’s room.